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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎12-01-2022 05:27 AM - edited ‎12-01-2022 05:28 AM

HP Recommended
Product: HP ProBook 450 G5

HP ProBook 450 G5, Windows 11 - latest firmware

HP USB-C Dock G5 - latest firmware

 

When connecting USB-C, it sometimes fells to the "regular" USB - charging and image from G5 dock stops working. Only USB and Ethernet port works.

When I perform USB-C reset (turn off notebook -> hold power button for approx. 30 sec. -> turn on notebook and connect USB-C), it starts working normally.

 

USB-C High Display resolution is turned on in BIOS because of QHD monitor attached to the G5 dock.

This problem was also in Windows 10.

When I try Dell WD19S dock, there is same problem.

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