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‎04-30-2022 06:49 AM

HP Recommended

HP Rechargeable MPP 2.0 Tilt Pen i bought in November. Worked fine and all of a sudden no LED light. Was told to contact support but you need a serial number and the pens dont have one and wasnt told one on the order email. Virtual chat is no use what do I do?

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3 people had the same question
11 REPLIES 11

‎04-30-2022 07:08 AM - edited ‎04-30-2022 07:09 AM

HP Recommended

Someone lodged a similar complaint here and it seems to be the correct solution to the same error you are facing.

 

See if it will work out for you.

 

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-site-cant-find-my-serial-number-de...

 

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‎04-30-2022 07:15 AM

HP Recommended

Nope. I dont know how to get the help in the first place. There seems to be no live chat

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‎04-30-2022 07:18 AM

HP Recommended

Try this link to contact HP support.

 

Link: Contact HP | HP® Official Site

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‎04-30-2022 07:21 AM

HP Recommended

theres only live chat options for US and they cant do anything for UK order 

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‎04-30-2022 07:25 AM

HP Recommended

Try this link

 

https://support.hp.com/gb-en/contact

 

 

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‎04-30-2022 07:26 AM - edited ‎04-30-2022 07:27 AM

HP Recommended

Only thing you can do there is ask the community...which is what im already doing

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‎04-30-2022 07:31 AM

HP Recommended

The final but least preferred option for you right now may be to order another pen. However, I know how expensive these things could be.

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‎04-30-2022 07:31 AM - edited ‎04-30-2022 07:32 AM

HP Recommended

No way , ive spent over £100pounds on faulty HP pens - i just want a replacement now

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‎04-30-2022 07:36 AM

HP Recommended

We share the same sentiments.

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