HP Rechargeable MPP 2.0 Tilt Pen doesn't connect

[Ur815liE]

I purchased the HP Rechargeable MPP 2.0 Tilt Pen (Product #: 3J122AA) because I thought it would connect to my machine, an HP ENVY x360 15 Convertible PC 15-es2000 (4V391AV) (Product #: 8L3A5UA).

I tried using Bluetooth, but there was no button. I looked online on this website and YouTube, and I keep being redirected to the wrong pen because they have a similar name, but I can't even find a place to see/buy the other pen. This is the last attempt I will have to find a solution for this pen as I have wasted time and money trying to get the answer. My pen was purchased on Amazon, and I already started the refund process. If someone competent can solve my problem, I'll keep it, but now, it seems a bot auto-replies questions about this pen.

I added both products to my HP profile, but the website tells me the service is down. I start to question my trust in the whole brand. I had a printer and currently own a desktop, a laptop, and a pen I am about to return, but the online system doesn't work as intended.

[Dragon-Fur · Accepted solution]

Welcome to the HP English Community --

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@Ur815liE wrote:

1) I purchased the HP Rechargeable MPP 2.0 Tilt Pen (Product #: 3J122AA) because I thought it would connect to my machine, an HP ENVY x360 15 Convertible PC 15-es2000 (4V391AV) (Product #: 8L3A5UA).

I tried using Bluetooth, but there was no button.

I looked online on this website and YouTube, and I keep being redirected to the wrong pen because they have a similar name, but I can't even find a place to see/buy the other pen.

2) This is the last attempt I will have to find a solution for this pen as I have wasted time and money trying to get the answer.

My pen was purchased on Amazon, and I already started the refund process.

If someone competent can solve my problem, I'll keep it, but now, it seems a bot auto-replies questions about this pen.

3)  I added both products to my HP profile, but the website tells me the service is down.

I start to question my trust in the whole brand.

4)  I had a printer and currently own a desktop, a laptop, and a pen I am about to return, but the online system doesn't work as intended.

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1)  Compatible Pen listed in service manual

Maintenance and Service Guide

Page 20

Pen (Zenovo, natural silver finish, with cord) L95614-001

Accessories	3J122AA	HP Rechargeable MPP 2.0 Tilt Pen (Black) Part Number L95615-001
Accessories	3J123AA	HP Rechargeable MPP 2.0 Tilt Pen (Silver) Part Number L95614-001

HP Pen Control  Application – If / As Available at the Microsoft Store

HP Store - HP Rechargeable MPP 2.0 Tilt Pen - Product # 3J122AA#ABL 

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2)  Return Pen

Understood - if the pen does not meet your expectations, return within Amazon's return window and policy.

Experts do not generally comment on competency - not ours and not anyone else.

Until something changes, the HP Virtual Agent is not AI -- the HPVA is a program that can answer specific questions.

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3)  Add eligible devices to HP Account

HP Account Dashboard generally accepts new product additions for computers and printers.

Accessories, because they might not be tracked in online Databases, might resist being added.

What?

There is no workaround to devices that will not add - keep your receipts for your accessories -- ask for help should you need Warranty service.

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Scroll to the bottom of the web page to change the region.

HP My Devices list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

Note:  There is often a delay between adding a device and that device showing up in the Dashboard.

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4)  Return devices - Desktop and Laptop

Return eligible devices to the place of purchase within the merchant's guidelines and return policy.

Products purchased at HP Store

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Under “I’m looking to buy…” > Select Home Products

Under “I would like to…” > Select Contact a product specialist before I buy

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HP ENVY x360 15 Convertible PC 15-es2000 (4V391AV)  

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