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HP EliteDisplay S14 14-inch Portable Display

In the process of a move, the USB-C to USB-C cable for my S14 was lost or recycled.  I bought a standard USB-C to USB-C cable at Staples but, even though my computer recognized something was plugged in, the display is telling me USB-C Video is Inactive and that the Input Signal is Not Found.

 

Is there a certain specification USB-C cable I need, or do I need the OEM cable?  If I need the OEM cable, can someone provide me the part number?

3 REPLIES 3
HP Recommended

I have the same problem. I've now tried two cables that claimed to be replacement parts for the original cable, and neither were able to transmit video. I just ordered what I think will be the right one, but I'll report back here one way or another. 

 


I still have my (old, broken) cable, so I can tell you all the info on the tag in case you want to poke around more: 
Full USB3.1 Gen1 3A CM-CM, TP
HP 914120-003

HP Spare P/N: 936302-001
Coxoc C8F1M3AB4QE1M8

HP TID:3,210,000,067

HP Recommended

Did you try an Anker USB-C cable?  Someone on Reddit suggested it and it seems to be working.  It was only about $15.

HP Recommended

Hello again, 

Just following up to say that I got a cable from "Cable Matters" on Amazon, and it is working great. (USB 3.1 Gen 2, 100W, 10 Gbps, Model number 201025)  https://a.co/d/2ah1kRR

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