• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎07-11-2023 07:03 AM

HP Recommended
Product: HP EliteDisplay S14 14-inch Portable Display

In the process of a move, the USB-C to USB-C cable for my S14 was lost or recycled.  I bought a standard USB-C to USB-C cable at Staples but, even though my computer recognized something was plugged in, the display is telling me USB-C Video is Inactive and that the Input Signal is Not Found.

 

Is there a certain specification USB-C cable I need, or do I need the OEM cable?  If I need the OEM cable, can someone provide me the part number?

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.