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HP Recommended
HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 (771X2AV)
Microsoft Windows 11

I bought the HP SPectre x360 14-ef2006nl and my Synaptics touchpad scroll is very slow and cannot be properly settled.

I have this driver, for the Synaptics Precision Touchpad Filter Driver, already installed: 25/04/2023 version: 19.5.35.95  
I cannot find any panel to change the scroll speed and I cannot understand if this is due to the Win11 or the HP Spectre or the Synaptict driver!
In my previous Envy x360 - 13-ag0003na with Window 10, there is the Synaptics app to manage the touchpad and to set these details but in the Spectre (or in the Win11) this app is missing and you cannot find it even in the Playstore.
The driver  19.5.35.95  seem to be the correct and last updated one.
Any suggestion to make this touchpad more efficient, precise and fast?
Thank you in advance for your help,
Dario
 

4 REPLIES 4
HP Recommended

Hello, I have an HP Spectre as well. I'd love to help you.

1. Press Windows key + X and click on Device Manager.

2. Expand the Human Interface Device or Mice/pointing device category

3. Right click on the Synaptics Precision Touchpad Driver and click uninstall. 

4. Restart your PC. 

5. Once installed, please download the driver here 

 

 

HP Recommended

Hi and thank you so much for your help.
My touchpad driver is already the updated one, even the most adjourned one (I have the 19.5.35.95 and in the link you posted you can download the 19.5.35.85).
The laptop is on my hand from 1 week.
Unfortunately it seem that, for a new user of a Spectre, this is not a problem but if you can compare the Spectre touchpad scroll efficiency with the HP Envy X360 old model you can feel that the old one is of another world, much much better.
In the old model you can find, if you search in the app list, the Synaptics properly App that allow you to set everything, sensibility, lateral scroll bar, scroll speed and inertial speed and much more.
In the new model this app is not there  and if you search in the Microsoft store this app you find these two:
https://apps.microsoft.com/detail/synaptics-touchpad-control-panel/9NWPPV0JK8JV?hl=it-it&gl=US
https://apps.microsoft.com/detail/synmsidapp/9N09G9001LZB?hl=en-us&gl=US&activetab=pivot:overviewtab
It also seem that if you have already the Synaptics driver installed these app will give you an error so I don't know how install it.
I don't know if this is because of the Windows 11 since in my Envy I have Win 10.
Just trying to understand if someone has noted and improved this issue since I can see, from some  past questions, that someone has already noted that the scroll efficiency of the Spectre  is not at all for the standard of this beautiful laptop.

HP Recommended

What is the error?

HP Recommended

No no there is no error and the touchpad is working more or less correctly.
It is just that the scroll (not the pointer) is quite slow, in a webpage sometime you have to scroll many times to move up and down, and this detail you cannot set in any way.
In my former Envy, with Win10, there was an app, in Italian is called "Dispositivo di puntamento Synaptics" that allow you to set everything, also the speed of the scroll.WhatsApp Image 2023-11-26 at 15.17.53.jpegWhatsApp Image 2023-11-26 at 15.17.36.jpegWhatsApp Image 2023-11-26 at 15.15.15.jpeg

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