HP Spectre 15-ch000 x360 AMD Radeon RX VEGA M latest driver does not work

[VoxelWarrior]

Since HP for some reason will not update the Radeon driver on their support site  HP Spectre15-ch000 x360 users have to go to Intel's support site to get the latest driver for their drivers at https://www.intel.com/content/www/us/en/download/19282/655311/radeon-rx-vega-m-graphics.html
The 9/9/2021 driver (27.20.21003.11000) works, however the latest driver for 11/23/2021 (30.0.13025.1000) does not work.  Though at the bottom of that page it claims it should.  I've already installed the latest updates and firmware for Windows and my machine.  Does anyone have any suggestions?

[Echo_Lake]

@VoxelWarrior

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I can see how that would be difficult, to provide an accurate resolution, I need a few more details:

• Have you tried installing the drivers via HP Support Assistant? 
• Have you tried updating the system BIOS before updating the AMD driver?

Keep me posted for further assistance.

[VoxelWarrior]

I did try the HP Support Assistant. Its driver is from February 2018.  That's my main complaint.   The newer driver I linked works though up to Sept 2021.  However, the one from November 2021 does not work.   I did upgrade the BIOS from the HP support website for my laptop before I updated the AMD driver.

[VoxelWarrior]

Most of the drivers on the HP support site for my laptop or very old.  Which is a big gripe I have.

[VoxelWarrior]

I also tried to update Intel's latest graphics driver for the Intel Graphics 630 GPU, however, it fails and states that the device is locked to the manufacturer's drivers.  Also, the driver provided by HP's support site is very old.

[Echo_Lake]

@VoxelWarrior

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. 
The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[VoxelWarrior]

Restoring to factory settings will not fix anything.   I've reverted back to the original driver for the laptop for both Intel and AMD Radeon GPU drivers.  Then when I try to install the most current Radeon driver I still get the error that the driver is locked to the manufacturer's driver which is FIVE YEARS old!!!!    If you're going to lock a piece of hardware to your own drivers, you should at least UPDATE it.

[VoxelWarrior]

When I look at the intel support site it says that the Radeon RX Vega M GL cannot be updated because of the manufacturer specific Intel HD Graphics 630 driver.  It recommends installing a generic Intel GPU driver.  So I go to the link below to download the generic driver, however, I get an error saying it's locked to the manufacturer's driver and to go download that driver (which is FIVE YEARS OLD).  How do I disable the manufacturer driver so I can install the generic driver to get actual updates for the Radeon RX Vega M GL GPU?

https://www.intel.com/content/www/us/en/support/products/98909/graphics/graphics-for-7th-generation-...

[VoxelWarrior]

I tried uninstalling the "Intel HD Graphics 630" driver in the Device Manager, but when Windows reboots it automatically re-installs it without giving the opportunity to install the generic Intel HD driver that is not manufacturer locked.

[VoxelWarrior]

To clarify, the reason a factory reset will NOT help is that it's the factory default that IS the problem.  The default driver is locked to the manufacturer.   This driver blocks updates to the Radeon RX Vega M GL, and HP has not updated this driver in over FIVE YEARS.  Do NOT lock a device driver if you're not going to keep it up to date, please.