HP Spectre 360 Screen Cracks at Hinge

[Satsplace]

Hello, I purchased an HP Spectre 360 a little over a year ago. Within 2 days I experienced what appeared to be a stress crack near the hinge. Luckily I purchased a Geek Squad protection warranty and was able to get the screen repaired. However, I noticed that there would be times that my notebook would experience flickers that would impact my mouse sensitivity and at times cause screen flickers. Usually closing my notebook and reopening it would temporally resolve the problem. However, I recently experienced another spontaneous screen crack that AGAIN appeared to originate at the hinge. The notebook was sitting on my desk charging overnight. When I opened the notebook to check my email I noticed the crack. AGAIN, I took my notebook BACK to Best Buy to have it repaired for a second time. I LITERALLY just received the notebook back YESTERDAY afternoon, TODAY I am experiencing the screen flickers and mouse interruption ALL over again. (Keep in mind I have a BRAND NEW screen) AGAIN it appears that the stress may be related to the hinge. I decided to research the issue because what are the odds that the same symptoms and ultimately need for repair would present multiple times? While researching it appears that this is a common issue with the HP Spectre 360. What is HP doing to address these issues to prevent them from recurring? I suspect that this may be a design flaw if so how is HP addressing this issue?  Has anyone else experienced this issue?  If so, how was it resolved once and for all?

[rick-s]

@Satsplace

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[your_moms_man]

I have a similar situation with my HP laptop as well. Mine is also 17” (model 17–x121dx) bought about 12-18 months ago also from Best Buy. Failure/break seems to be coming from the right sidewhere battery connects and keyboard/display halves meets. Will try to attach photos for reference. Other than a nasty plastic flex noise when opening/closing machine is all good. I didnt get any extended protection and would hate to scrap. Is this a DIY/inexpensive fix or should I let it go and get something new?

[Satsplace]

Thank you for your quick response.  I will await contact from HP!