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HP Spectre x360 - 13-aw0003dx

I recently changed my battery for my HP stylus and it is no longer working. I went through other community posts that said to updated BIOS and chipset as well as the whole uninstall drivers and restart, but I'm still having the same issues. Is this an ongoing issue with HP Spectres? If so, are there any replacement stylus?? 

3 REPLIES 3
HP Recommended

@usera02 

 

Welcome to the HP support community.

 

I understand that the stylus pen is not working, I am glad to assist you.

uninstall the keyboard drivers from device manager and restart the computer.

  • Please right-click on start>select device manager>Expand Keyboards>Right-click on the listed drivers and uninstall them. Then restart the computer and check again if the issue is fixed.
  • If it continues, please replace the stylus battery and check again if it gets resolved.

Refer to this HP document to fix this issue:- Click here

 

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

HP Recommended

This has already been tried and has not worked. Are there any other solutions, thanks!

HP Recommended

@usera02 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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