HP Spectre 360 screen calibration

[Webhunt]

I top half of my screen does not recognize pen input and I cannot complete screen calibration (from tablet pc settings) on my HP Spectre 360.  The bottom half of my screen recognizes pen input fine.  I frequently use a pen on the screen but can only do so on the bottom half. 

I was able to successfully complete the hardware screen test (F2 at startup and follow menus).  All the squares disappeared, even those at the top half of the screen.  This would indicate that this is not a hardware problem.

When I try to do the calibration for pen input via (Tablet/PC settings/calibrate the screen for pen input) the top half of the screen is unresponsive.  The cross hairs at the top of the screen do not respond to the pen input.  I have tried several pens.  

Can anyone help me?  

Thanks.

[KrazyToad]

@Webhunt

Since the Diagnostic Test passed, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Webhunt]

Thank you KrazyToad.

Unfortunately the support assistant reports no updates required. 

Windows is also up to date.  

I appreciate any further suggestions you might have.

Regards.

[KrazyToad]

@Webhunt

Thanks for keeping me posted

Please try a Reset and let me know if the issue persists

You can follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Keep me posted