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‎02-19-2020 10:05 PM

HP Recommended
Product: HP Spectre x2 - 12-c004tu
Operating System: Microsoft Windows 10 (64-bit)

Any one else had problems with the screen popping off the 360 Spectre Detachable.  I brough the PC in August 2017, had it replaced in July 2018 because of a display issue and now the screen on that machine has began popping off in one corner and has now spread to both sides and cracked the top of the screen which I suspect has occured when the unit was closed up.  HP are saying I caused the problem which if I had dropped it or been rough with it I could understand however not the case.  Pretty average for a laptop that is just on 2 years old, been replaced and that machine is now failing and cannot be used as anything other than a destop. 

1 REPLY 1

‎02-22-2020 04:33 PM

HP Recommended

@Mark185

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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