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HP Spectre Rechargeable Mouse 700 won't charge - help!

HP Spectre Rechargeable Mouse 700
Microsoft Windows 10 (64-bit)

I purchased the  HP Spectre Rechargeable Mouse 700 as part of my Spectre 360 bundle, but I cannot get the mouse to charge.

 

I have tried numerous chargers/USB ports and cables. I get a white led on the underside of the mouse when I connect the cable, but when I check the mouse battery level on the windows Bluetooth settings page, it never goes up, even after charging the mouse overnight. 

 

Am I doing something wrong?

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HP Spectre Rechargeable Mouse 700 won't charge - help!

@Wavemiller

 

I have gone through your Post and I understand all your efforts and expertise in troubleshooting this issue

 

At this point I would request you to contact HP Support for replacement Mouse

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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HP Spectre Rechargeable Mouse 700 won't charge - help!

I have this same issue, mine just says it's stuck at 9% charged constantly, even though I just left it plugged in overnight last night to charge and i'm attempting to go thru the contact HP customer support process but it wants a model number or serial number and both numbers from my mouse keep popping up a 

Sorry, no results match your search for "hsa-d003M"

What is the model number of this mouse?  Or is there another way to get ahold of customer support for this?

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