01-21-2020 03:28 AM
I purchased the HP Spectre Rechargeable Mouse 700 as part of my Spectre 360 bundle, but I cannot get the mouse to charge.
I have tried numerous chargers/USB ports and cables. I get a white led on the underside of the mouse when I connect the cable, but when I check the mouse battery level on the windows Bluetooth settings page, it never goes up, even after charging the mouse overnight.
Am I doing something wrong?
Solved! Go to Solution.
01-23-2020 11:51 AM
I have gone through your Post and I understand all your efforts and expertise in troubleshooting this issue
At this point I would request you to contact HP Support for replacement Mouse
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
I Am An HP Employee
02-14-2020 10:20 AM
I have this same issue, mine just says it's stuck at 9% charged constantly, even though I just left it plugged in overnight last night to charge and i'm attempting to go thru the contact HP customer support process but it wants a model number or serial number and both numbers from my mouse keep popping up a
Sorry, no results match your search for "hsa-d003M"
What is the model number of this mouse? Or is there another way to get ahold of customer support for this?