HP Spectre Rechargeable Mouse 700 won't charge - help!

[Wavemiller]

I purchased the  HP Spectre Rechargeable Mouse 700 as part of my Spectre 360 bundle, but I cannot get the mouse to charge.

I have tried numerous chargers/USB ports and cables. I get a white led on the underside of the mouse when I connect the cable, but when I check the mouse battery level on the windows Bluetooth settings page, it never goes up, even after charging the mouse overnight. 

Am I doing something wrong?

[KrazyToad · Accepted solution]

@Wavemiller

I have gone through your Post and I understand all your efforts and expertise in troubleshooting this issue

At this point I would request you to contact HP Support for replacement Mouse

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

[bwilliams313131]

I have this same issue, mine just says it's stuck at 9% charged constantly, even though I just left it plugged in overnight last night to charge and i'm attempting to go thru the contact HP customer support process but it wants a model number or serial number and both numbers from my mouse keep popping up a 

Sorry, no results match your search for "hsa-d003M"

What is the model number of this mouse?  Or is there another way to get ahold of customer support for this?