HP Spectre X2 (Consumer Version) Stylus Not Working

[ALombardi]

So... Just received the laptop today, custom order with upgraded RAM/CPU/SSD.

The pen doesn't work with the laptop. No pen does.

I verified the pen works on a local Best Buy display model on my way home. The floor model pen nor my pen work on my laptop.

I checked Device Manager and it appears as though I'm missing a driver the BB version has.

Below: My Device Manager screenshot

Below: The driver on the Best Buy Spectre X2 I don't have

I can't find this driver anywhere. I feel like the pen would work if HP would just offer the drive up on their website. I have pen control and windows ink, but no ability to actually use the pen. Even scouring the internet utilize the Hardware ID all I seem to find it some basic Intel driver, of which seem to come from a sketchy website. 

Any ideas?

[Riddle_Decipher]

@ALombardi

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the stylus isn't working with your device,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check if your PC supports or is compatible with a Stylus?

(Click here to verify and confirm, if you haven't done it yet)

If it is supported and yet doesn't work, try the below steps to install the latest firmware/update:

1. Go to the HP Software & Driver Downloads page.

2. Type your model number in the Enter your HP product name, product number or serial number box, for example, HP Spectre 15-bl000 x360 Convertible PC, and then click Find.

   If a list of model numbers displays, select your model number from the list.

   The Software and driver results page for your model displays.

3. Make sure the Detected operating system is correct. If necessary, click Change, select your operating system and version, and then click Change.

4. Click Firmware.

5. If a firmware update is available for the touch screen, click Download next to the update.

6. Follow the on-screen instructions to install the firmware update.

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Have a great day!

[ALombardi]

Unless I'm mistaken, 'Firmware' isn't an option.

[ALombardi · Accepted solution]

I actually found it myself.

The driver needed for the pen to work is buried inside the "Intel Precise Touch" installer.

Hope this will help someone else.

Thanks for the assist.

[Riddle_Decipher]

@ALombardi

Thank you for the update,

I appreciate your time and efforts, 

I'm glad found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

[mumarmasood]

I am having the same issue with my laptop. Can you please elaborate where did you find this driver because of HPs standard driver assistant has no such driver listed 

[Echo_Lake]

@mumarmasood
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Keep me posted for further assistance.