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‎02-02-2020 06:48 AM - edited ‎02-02-2020 06:49 AM

HP Recommended
Product: Spectre x360 Convertible 15-bl1xx
Operating System: Microsoft Windows 10 (64-bit)

SpectreNut_0-1580651372235.png

 

Hey guys looking to connect my laptop to a Dell 49" Ultrawide 

 

The dell has a max resolution at 5120 x 1440p @60hz , how can I upscale my laptop to achieve this resolution ?

 

What would be the max I could achieve just by connecting via USB C ? 3840 x 2160 ? ( which is the standard resolution I'm running now 

 

Any advice appreciated

https://www.amazon.co.uk/Dell-Marketing-LED-Lit-Monitor-U4919DW/dp/B07KDS4MPF/ref=cm_cr_arp_d_produc...

3 REPLIES 3

‎02-03-2020 09:12 PM

HP Recommended

Hello @SpectreNut,

 

What means are you using to achieve the connection? A simple USB-C cable? What brand? I need more information.

 

Technically, a Thunderbolt 3 connection should support 5K. Also, just to make sure, you've tried changing the monitor resolution settings in Display Settings, correct? 

 

Also, when you're connecting it through USB-C, can you make sure to plug it into the leftmost USB-C port shown in the image below? Only one is a Thunderbolt 3 port.

Capture.PNG

I used to be an HP Expert. I no longer participate in this community.
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‎02-11-2020 02:02 PM

HP Recommended

Thanks for the info 

 

Yes I'm looking to connect to the monitor using USB C cable using

 

 https://www.amazon.co.uk/Anker-Thunderbolt-Charging-Transfer-Compatible/dp/B076D76DRQ/ref=sr_1_3?cri...

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‎02-11-2020 02:31 PM

HP Recommended

Hello @SpectreNut,

 

Can you head here and install the monitor firmware update and monitor driver? 

 

Also, update your laptop's drivers using the page here or use HP Support Assistant to automatically install any updates. In case you don't already have it, here is the download page for HP Support Assistant. 

 

Once all of that is installed, restart your laptop and reattempt the connection while monitoring the Display Settings page in Settings.

I used to be an HP Expert. I no longer participate in this community.
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