HP Spectre x360 15" cracked screen

[jjspectre]

FRUSTRATED AND DISAPPOINTED IN MY HP SPECTRE X360 AND THE HP COMPANY

Purchased my HP Spectre X360 convertible March 2023. On May 13 /24, I opened my laptop and it was unresponsive. I then noticed a crack on the left side of the screen immediately above the left hinge fanning out across the screen. I contacted HP who told me it was no longer under warranty and I had to pay the cost of repair. I went online and found many many instances of HP customers experiencing the same problem. CLEARLY, this is a defect and this product should be recalled. HP should not continue to sell this unsafe product as its doing it in bad faith . The cracked glass on the screen is very SHARP and could have easily sliced my fingers if I had  used the touch screen. I escalated the complaint to the HP manager who is still refusing to cover the full cost of the screen repair.  I really thought I was buying a quality product not throwing away all this money for one year of use. I use my laptop for work but now its not usable and its dangerously unsafe. If anyone out there can help me I would greatly appreciate it. Thanks, so disappointed!

[Nal_NR]

Hi @jjspectre,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Since you mentioned that, you have escalated this case, kindly share the case number if any. 

Meanwhile, I recommend you contact phone support for further assistance.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[jjspectre]

WHAT A RIP OFF!!!   HP HAS REFUSED TO REPLACE THE SCREEN ON MY 1 YEAR OLD $2000.00 SPECTRE X360!!!!

An employee of HP reached out for the case number which I happily provided because I figured this would be resolved.

Boy was I wrong!!! They gave me the same run around with the same offer. Not sure why HP employee took my case number and suggest I call THEM.  Huge waste of my time.