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- HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f0000 (39R25AV) ...

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06-30-2023 03:37 AM
I have read quite a few posts regarding scratches on screen due to the keyboard when the laptop is closed.
This is from another post "It appears to result from a design flaw resulting from a lack of padding to prevent the screen rubbing against the keyboard. As you can see, some people get their screen replaced while others don't. "
Is this issue covered under the extended product care warranty.
Please let us know.
Thank you.
David
07-03-2023 11:11 AM
@dwghulk
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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Thank you for visiting the HP Support Community.
Sandytechy20
I am an HP Employee