HP Spectre x360 2019 Edition 13-ap0010na 4K Convertible Laptop screen replacement

[Joer0304]

Hi, I have a broken screen on my HP Spectre X360 ap0010na laptop, I have contacted hp and they have told me that they cannot offer any repair or recommend a repair service to use or even a part number for the screen, has anyone got any suggestions of fixing it as all they wanted to do was sell me a new laptop.

[Joer0304]

I have googled the laptops part number and found different screens but still cant find an exact one yet as my laptop is UHD which seems to be harder to find, when searching for one i think a complete unit is better which looks easier to repair than the LCD as i even found a video on how to repair. i then see different models that also come up, what is the difference between ap ac ae for part numbers are the screens universal parts for each model laptop or does it have to be ap0010na for me??

[Sneha_01]

Hi @Joer0304,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support