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‎07-12-2022 07:40 PM

HP Recommended
Product: HP Spectre x360 - 15-df1033dx
Operating System: Microsoft Windows 11

I downloaded windows 11 and now the screen is black upon start up. If I do get the display to respond and show anything it either is in constant flickering mode or when I go to get on a zoom call or watch any video it goes black. I’ve uninstalled and installed drivers and the BIOS update was part of an update last week along with an HP software component update and windows 11. When I connect to an external monitor everything is fine. I’ve read that this is a catastrophic motherboard failure and any attempt at repair is futile. Help please and thanks a bunch!!!

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2 people had the same question
1 REPLY 1

‎07-16-2022 11:19 AM

HP Recommended

Hi @Ijb4123

 

Welcome to the HP Support Community. I see that you are facing display-related issues with your HP Spectre X360 - 15-Df1033dx. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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