HP Spectre x360 Convertible 13-ae0xx - Display screen goes blank/black

[ZSRn]

Hello, 

I've recently started having this issue where my screen goes blank/black. 

At first it was when the system went to sleep. So I changed the sleep settings suggested in the post (https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Spectre-x360-screen-is-black-when-....) . 

That seemed to have worked for a day or two. 

Now the display went blank/black on the system boot itself and after multiple attempts, the screen is now on. 

(The intel driver support and my HP support assistant - both say that the system and driver are up to date.)

According to the above link, I am trying to download the display driver 31.0.101.5522 from intel directly but it gives me an "error 8: No driver was found that can be installed on the current device, Installer exit code:8 ". 

I don't know what else to do at this point. Please let me know if anyone has found a solution that worked as I really don't have any other major issues with this laptop and would like to keep using it without these display issues. 

Thank you! 

[Irfan_06]

Hi @ZSRn,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop screen that goes blank intermittently.

 Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, please click on this link for advance troubleshooting.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support