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- HP Spectre x360 Convertible 15-eb0xxx Screen Problem

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05-30-2024 11:38 AM
I own a HP Spectre x360 15-eb0xx laptop but I am having display problems again! I have read all of the forums, watched all the YouTube videos and read other website content regarding this issue and it doesn't seem like HP has an answer. The last time my screen died, it started off as little lines at the bottom or top of the screen which escalated into a full white out, and then the screen went black and never worked again.
After a multitude of tests it was determined that there was a hardware issue and that I'd need to get a new screen. I ordered a new screen and installed it myself, which worked great! The only problem is that the new screen was expensive ~$400. I decided to install it myself because the instructions were not very hard to follow to save myself some money on the labor front. A year later, the new screen is now experiencing the same issues. There is a bar at the bottom of my screen that is darker which is what started the decline of the screen the last time, but the screen still works right now (just with the darkened bar present). I am wondering if there is anything that I can do to salvage my screen? Or does HP just make a product that needs a new $400 screen every 12-14 months. If HP doesn't have any suggestions I will look into buying monitors and using the Laptop almost as a PC with external monitors.
Any help, fixes, or suggestions as to how to salvage or what are best practices for this screen is appreciated.
06-02-2024 06:15 AM
Hi @Dice12345,
Welcome to the HP Support Community
I'm sending a private message to assist you with the next action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Alden4
HP Support
HP Support Community Moderator