-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
- HP Community
- >
- Notebooks
- >
- Video/Touch
- >
- HP Spectre x360 - HDMI via USB-C not working.
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question
HP Spectre x360 - HDMI via USB-C not working.
01-15-2021 08:26 PM

Hello,
I have the HP Spectre x360 (15-EB0053DX).
I'm attempting to connect two monitors over HDMI: one is connected via the HDMI port on the left side of the laptop. The second is connected via USB-C to an HDMI adapter.
However, the USB-C to HDMI connection is not working. I've tried two different hubs, one powered and one not, as well as a USB-C to HDMI connector (no other peripheral connections). So far, nothing has worked. I've tried both USB-C ports; one is advertised as a thunderbolt connection, while the other is not.
The resolution of the monitors are 1920x1080 at 60Hz, nothing high powered or demanding.
I've updated the drivers, Windows 10, and ran the HP support assistant for all updates. It's updated the BIOS to the latest version. I've also run updates for the NVidia drivers.
I've seen other people post about it, so I believe that it should be working. I must be missing something simple at this point.
Any help is greatly appreciated! Thank you.
01-15-2021 08:47 PM

The specs of your machine is
https://support.hp.com/au-en/document/c06642682
You should be able to connect 2 external monitors many ways. Simplest way is to
- Connect HDMI port to a monitor using HDMI port
- Connect USB-C (your machine has 2 ports) to a monitor which has USB-C port (direct, no converter/adapter) and you will get result as a DP1.2 port.
You can daisy chain USB-C port monitors too (ie USB-C to USB-C monitor to USB-C monitor)
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-16-2021 09:27 AM

Hello @Banhien
Thank you for taking the time to respond to my concerns.
Unfortunately, I've already tried what you've described without success.
What I want to solve is why the USB-C adapter is not working.
Windows does see the screen if I open up the Display Manager. However, I am unable to extend to that display.
In the Device Manager, I see that whenever I attach the HDMI, that a generic "Billboard" device does connect. This is leading me to believe that perhaps it's a driver issue?

Didn't find what you were looking for? Ask the community