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‎09-09-2022 03:16 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14-ea0000 (1Q878AV)
Operating System: Microsoft Windows 11

I have an HP Spectre x360 and both an HP Tilt Pen and an Active Pen G3 (From and Elite x2 G4)

 

I can get the active pen paired via bluetooth but i cannot write on the screen, i need this to use One Note as my digital note pad.

 

Pen is paired and charging no problem.

 

Any suggestions to resolve ?

Category:
5 REPLIES 5

‎09-09-2022 05:35 PM

HP Recommended

Hello @andrewvint 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Bluetooth USB>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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‎09-10-2022 01:37 PM

HP Recommended

Details As Requested ...

 

OS Name - Microsoft Windows 11 Pro

Version - 10.0.22000 Build 22000

System Model - HP Spectre x360 Convertible 14-ea0xxx

System SKU - 2Z6W1EA#ABU

BIOS Version/Date - AMI F.27, 14/06/2022

 

andrewvint_0-1662838488388.png

andrewvint_1-1662838557159.png

 

andrewvint_2-1662838587957.png

 

andrewvint_3-1662838629438.png

 

 

 

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‎09-10-2022 01:52 PM

HP Recommended

Hello @andrewvint 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install

Intel Chipset Installation Utility and Driver

10.1.18800.8277 Rev.D0.5 MBSep 22, 2021Download

Intel Dynamic Tuning Processor Participant Driver

8.7.10700.22502 Rev.D15.1 MBSep 22, 2021Download

Intel Integrated Sensor Solution Driver

3.1.0.4475 Rev.D0.7 MBSep 22, 2021Download

Intel Management Engine Interface (MEI) Driver

2120.100.0.1085 Rev.D20.1 MBSep 22, 2021Download

Intel Serial IO Driver

30.100.2129.8 Rev.D0.8 MBSep 22, 2021Download

Intel Thunderbolt Controller Driver

1.41.1193.0 Rev.D18.5 MBSep 22, 2021Download

 

(3) Reboot

(4) Download and install

Intel Gaussian and Neural Accelerator Driver

2.00.00.1097 Rev.D0.6 MBSep 22, 2021Download

Intel Human Interface Device (HID) Event Filter Driver

2.2.1.386 Rev.D0.6 MBSep 22, 2021Download

Intel High-Definition (HD) Graphics Driver

30.0.100.9864 Rev.D475.3 MBSep 22, 2021Download

HP Display Control

4.8.67.0 Rev.A41.6 MBMay 5, 2022Download

 

(5) Shutdown notebook ( No Sleep / No Hibernate )

(6) Disconnect charger

(7) Press and hold <power> button for 30 seconds

(8) Connect charger

(9) Power on and test again ...

(10) Please report your results

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‎09-10-2022 02:13 PM

HP Recommended

I have followed the guide and still no difference the pen does not ink on the screen.

 

#

andrewvint_0-1662840725846.png

 

andrewvint_1-1662840748802.png

 

 

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‎09-10-2022 02:17 PM

HP Recommended

Hello @andrewvint 

 

(1) Take time and dive into ...

HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software

( similar for Windows 11)

 

(2) Please report your results

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