HP Spectre x360 goes to sleep in tablet mode

[Snow616]

HP Spectre x360 started going to sleep whenever the display is flipped to 360 degrees. It also we no longer sleep when the lid is closed. It appears that something is wrong with the lid sensor. I have reinstalled Windows today and updated all drivers and BIOS. 

I see older questions in this forum about this problem, but those solutions do not resolve this issue. 

[Garp_senchau · Accepted solution]

@Snow616, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Power Settings

Open Power Settings:

Right-click on the Start menu and select Power Options.

Click on Additional power settings in the right-hand column.

Choose Change plan settings next to your selected power plan.

Click on Change advanced power settings.

Check Lid Settings:

In the Advanced settings, find the Power buttons and lid section.

Expand the Lid close action option. Make sure that both the On battery and Plugged in settings are set to Sleep.

Apply the changes and check if the issue is resolved.

Check the Device Manager for Sensor Issues

Open Device Manager:

Right-click on the Start menu and select Device Manager.

Look for the Sensor Devices:

Look for Human Interface Devices.

Expand this and check if there are any entries related to lid sensors or rotation sensors.

Right-click on any relevant sensor device and select Uninstall device.

After uninstalling, restart the laptop. Windows should reinstall the sensor drivers automatically.

Disable Fast Startup

Fast Startup sometimes interferes with hardware detection, including sensors.

Go to Control Panel > Power Options > Choose what the power buttons do.

Click on Change settings that are currently unavailable.

Scroll down and uncheck Turn on fast startup (recommended).

Click Save changes and restart your laptop.

Check for System Updates

While you mentioned updating BIOS and drivers, it might be worth double-checking if there are any more specific updates for the sensors or firmware related to the 360-degree hinge mechanism:

Open HP Support Assistant (you should have it preinstalled).

Check for updates specific to your model, especially under Firmware and Driver updates.

Run HP Diagnostics

HP has a built-in diagnostic tool that may be able to identify hardware issues:

Shut down your laptop.

Turn it on and press ESC or F2 repeatedly to enter the HP Diagnostics menu.

Run a full diagnostic scan, particularly focusing on hardware tests related to the sensor or lid.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Snow616]

I waved a magnet over the lid sensor and that seemed to correct the problem of the display going off when I'm Tablet mode. Unfortunately, I may have broken the sensor entirely since it also doesn't detect when the lid is closed now. But this isn't really a problem for me because I can put the device to sleep manually. 

Your recommendations were helpful to me in finding where a few settings are that I needed to change. I didn't do the full hardware test, but maybe that would show a problem with the sensor. Thanks for your help.

[Garp_senchau]

@Snow616, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue.

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help!

Thanks again for your confirmation, and we wish you an amazing day ahead!

Best Regards,