HP Spectre x360 touchpad is bulging

[Sullie211]

I have a Spectre x 360 and the touchpad is bulging.  Can anyone tell me what the cause would be?

Thank you.

[Dragon-Fur · Accepted solution]

@Sullie211 

Welcome to the HP Community Forum.

The bulge is likely the result of a bloated battery.

What? 

It happens -- battery technology used by HP and other companies is imperfect and sometimes the battery swells as it ages.

If the battery is the source of the problem, the only solution is to remove and replace the battery.

The situation will not get better on its own and it could get worse.

The information you need to change out the battery is available.

NOTE >> In most cases HP does not sell the replacement battery -- most of the time we must purchase a compatible battery from a favorite (or acceptable) online merchant.  Check large retailers like eBay or Amazon -- check other reputable parts merchants in your region, too.

Open

Maintenance and Service Guide

Replacement Procedure and Part Number on Page 31

Description:   6-cell, 84-WHr, 3.64-AHr, Li-ion battery (includes cable and speaker retention clips)

Spare part number:  L29184-005

Additional Information

===============================================

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case warps or won’t close, touch-pad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

HP Notebook PCs - Swelling or Deformation of Notebook Battery

===============================================

Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is still in Warranty, contact HP Technical Support.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

Warranty Check

• Warranty Check – Single or Multiple Devices

NOTE: The online database results do not impact the actual contract.

===============================================

HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Scroll down to Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery HP  or HP Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

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HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP Spectre x360 - 15-df0013dx 

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