HP Tilt Pen 2MY21AA#UUF works only in Presentation mode on my new HP Envy Laptiop 13 - aq1064tu

[Rosecha]

Please help...

We just received our new HP Envy 13 - aq1064TU and HP Tilt Pen 2MY21AA#UUF.  

Before buying the pen I checked the compatibility list and it includes this laptop model (this is why I bought the pen!)

I can pair the pen.

I can connect the pen.

I can use the pen in presentation mode.

But in Pen mode I have nothing - I have tried with multiple programs (one note, sticky notes, the whiteboard on windows ink, powerpoint etc0 - and nothing.  It  just does not respond at all.

I have spent the last couple of hours trying to get information from the web - but there is nothing I can find to help.

I have checked windows update - all is up to date (as you would expect for a brand new computer)

I have even tried downloading the HP Pen Control App - but it says it is not compatible with the laptop so I have uninstalled.

Please help I am completely stuck!!

[Echo_Lake]

@Rosecha

Thank you for posting on the HP Support Community.

This sounds like hardware related issue with the HP Pen. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.