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Message 1 of 8
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Flag Post

HP Tilt Pen Worse Than Base HP Pen?

HP Recommended
HP Tilt Pen
Microsoft Windows 10 (64-bit)

Why is the HP Tilt Pen, despite being significantly more expensive than the base HP Pen that comes with the laptop I purchased, so much worse? Since Pen Control doesn't work with it, I can't customize it at all to do anything more than open an app with the button. Not to mention, the tilt functionality straight up doesn't work as advertised. I have the most up to date drivers too.

 

My main concern is, as an illustrator, being able to link actions such as "undo" to the buttons on the pen--which I can apparently do on the base pen but can't do on this one. Why is the more expensive pen so much worse?

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HP Support Agent
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Message 2 of 8
Flag Post
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@dart19

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the make and model of your computer?
  • Is the pen compatible with your computer?
  • What is the product number of the tilt pen?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Message 3 of 8
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HP Recommended

My laptop is an HP Envy x360 15z-ds100.

I don't know if it's compatible or not, I would assume yes because it came with the laptop during the ordering screen.

The product number of the pen is 929863-001.

I have tried googling as much as I could about this problem to try and troubleshoot it but there's very little to no information online about this pen. Even the tech support HP website is unable to actually display any information about the pen when I input the serial number.

 

If the pen isn't compatible with this laptop and there's no customization options for it, why is there an option to "upgrade" to this pen from a pen that is compatible with this laptop and has customization?

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HP Support Agent
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Message 4 of 8
Flag Post
HP Recommended

@dart19

 

Below are the supported pens on your computer.

 

Pen:

Impreza 929863-002

Sunwoda 920241-001

 

Pen tip:

Cadillac L04536-001

Impreza L04536-002

 

Refer to the below service guide for your computer for more information.

 

http://h10032.www1.hp.com/ctg/Manual/c06267280

 

LI hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 5 of 8
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If those are the only pens that work with my laptop, then why does the pen that I paid an extra $50 for that comes with the laptop not work on it? Isn't that like packaging a laptop charger with my laptop that doesn't work and not offering a replacement?

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HP Support Agent
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Message 6 of 8
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@dart19

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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Message 7 of 8
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I cannot contact HP support through that site because it won't accept my pen's serial number. If I try to manually input HP Tilt Pen, it also has no options for contacting support. 

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HP Support Agent
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Message 8 of 8
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@dart19

 

Help me with your region (Country) in a private message and I will share the contact details.

 

Thanks!

The_Fossette
I am an HP Employee

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