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‎09-30-2020 10:02 PM

HP Recommended
Product: HP ENVY Laptop

I have bought HP ENVY latop and Hp Tilt pen. Its paired but the pan is not working. Please help. 

1 REPLY 1

‎10-03-2020 11:24 AM

HP Recommended

@anuragarora

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

If you are trying to use a passive stylus and the touch is not registering on your touch screen, use your finger to test whether the touch screen is working. To troubleshoot touch screen issues, see HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 😎.

 

I would recommend you install the latest HP Pen control: http://ftp.hp.com/pub/softpaq/sp80001-80500/sp80343.exe

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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