HP Tilt pen not working and not have the serial number/product number as it was 2 year old

[S_Naga]

I'm trying to log a support ticket for my HP tilt pen but I couldn't find any information about the pen also i bought it 2 years before and not have the packaging. Is there a way to find the pen serial number or is it associated to my connected spectre notebook? I purchased the extended support for my hardware direct from HP.

[sandytechy20]

@S_Naga

Welcome to HP support community.

What issue are you facing with the tilt pen?

Meanwhile:

I did some research and here's what I found: 

Your  notebook support the HP Tilt Pen, but may not offer all the features.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[S_Naga]

Problem is, its not working at all. it was working till last month. I went out for business trip and back last week. when I tried it didn't work at all... changed batteries and other steps mentioned in the support portal but no luck.

[sandytechy20]

@S_Naga

The only two stylus supported by your device are:
HP Pen (Microsoft) MR94AA  SPS: 920241-001 (Dark Ash Silver) / 910942-001 (Natural Silver)
HP Tilt Pen (Microsoft) 2MY21AA HP SPS: 929863-001 (Dark Ash Silver) / 929863-002 (Natural Silver)

 If the issue persists, try the steps mentioned in this HP document:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.