HP Touchscreen Issues

[Eman_Plays]

Ever since upgrading my laptop (HP Envy 17m-ae111dx) to Windows 11, the touchscreen has stopped working.

I did check in in component test using HP Hardware Diagnostics, but there was no option for touchscreen test.

I tried checking HP Support Assistant and Windows Update for driver updates, but no updates were available.

I've even checked Device Manager to see if the HID-compliant touch screen driver was installed, but it wasn't.

[A_Gayathri]

Hi @Eman_Plays,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already taken some good troubleshooting steps. Since the touchscreen issue started after upgrading to Windows 11, it's possible that there's a compatibility issue or a missing driver.

Here are a few additional steps you could try:

• Check HP's Website: Visit HP's official website and look for drivers specifically designed for Windows 11 for your laptop model. Software and Drivers for HP ENVY - 17m-ae111dx
• Manually Install Touchscreen Driver: If you couldn't find the touchscreen driver in Device Manager, you might need to manually install it. You can usually find the driver on HP's website or through Windows Update.
• Rollback Driver: If the touchscreen driver was present before the Windows 11 upgrade but disappeared afterward, you might try rolling back the driver in Device Manager. Sometimes, updates can cause compatibility issues, and rolling back to the previous version can resolve the problem.
• BIOS Update: Occasionally, BIOS updates can resolve hardware compatibility issues. Check HP's website for any BIOS updates available for your laptop model and consider updating it if there's a newer version.

Refer to this document: HP ENVY - 17m-ae111dx User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Eman_Plays]

It didn't work

[A_Gayathri]

Hi @Eman_Plays,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!