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‎01-24-2023 08:58 AM - edited ‎01-24-2023 09:06 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 (54J84AV)

Loading updated drivers for the internal HP Truevision web camera crashes all webcam functionality on all applications on my laptop. The driver updates are HP True Vision 5MP Camera and  HP IR Camera dated 6/30/2022. There are no security or permission obstacles to full functionality of the camera, these have been checked and re-checked. Firmware updates and AMD Ryzen updates have been installed. A complete rollback to the restore point is necessary to return to full functionality.

 

---> And this failure still occurs on a completely clean re-install of Windows, not just a factory reset (yes, this issue has taken up a lot of time without resolution, time which can't ever be retrieved).

 

Does anyone else have this problem?

Is there a solution?

 

This issue arises on an HP x360 Envy laptop with the following system

- OS Name Microsoft Windows 11 Home, Version 10.0.22621 Build 22621
- System Model HP ENVY x360 2-in-1 Laptop 15-ey0xxx
- System Type x64-based PC, System SKU 66B43UA#ABA
- Processor AMD Ryzen 7 5825U with Radeon Graphics, 2000 Mhz, 8 Core(s), 16 Logical Processor(s)
- BIOS Version/Date Insyde F.10, 10/28/2022, SMBIOS Version 3.3,
- BaseBoard Manufacturer HP, BaseBoard Product 8A31, BaseBoard Version 26.35
- Windows updates 2023-01 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5022303) and all prior installed

 

Thanks for any and all help.

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