HP Truevision HD Camera Is Not Working in WIndows 7

[csev21072]

My HP Truevision HD Camera Is Not Working in WIndows 7. It's not even listed in Device Manager. I'm not sure of model number but the processor is an AMD A8-3520M APU with AMD Radeon HD 6620G display. HELP PLEASE!?!

[Jeet_singh]

@csev21072,

Welcome to HP Support Forums!

I see from your post that you're having issues related to Webcam on your HP Pavilion Dv6. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

What is the product number of the notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any software or hardware changes on the PC before the issue started?

Did you try to update the drivers?

In the meantime, let's try these steps here: This looks like a possible hardware issue, however, I would suggest you try these steps here: 

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Next thing, I would suggest you follow all the steps suggested in the support document for - HP Notebook, Touch, and AiO PCs - Webcam Troubleshooting (Windows 7)

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[csev21072]

My webcam was indeed unplugged, thank you very much. Now the problem is the crazy amount of lag..........

I did all the things you guys suggested, including operating system checks and looked at updating drivers and everything says its okay. I did download a few things I thought I was missing, including essential updates, bios update, and cyberlink youcam. To be specific, I downloaded sp58600, sp56284, sp60717, and sp54992. The problem now is that the entire computer is super laggy. This is a huge problem. Any thoughts on what I might have just done and why the webcam is being laggy in the first place?!?

[Jeet_singh]

@csev21072,

It's great to have you back and your patience is greatly appreciated. 

After reviewing your post, I understand you seems to have an issue with the computer where it's lagging. No worries, I'll be glad to help you.

I would personally suggest you run an extensive system test from F2(Please remember to capture the failure ID for further assistance).

Depending on the test results, If the test passes, I would suggest here is to update the Bios on your PC either using our HP support website or using HP support assistant. 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

For more details, please follow the steps suggested in the support document for - HP PCs - Computer Is Slow (Windows)

Keep me posted on how it goes

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[csev21072]

I'm sorry I haven't been able to respond sooner, I really do appreciate your help!

I rebooted my computer and the general lagging had stopped (it also passed all the hardware diagnostics test) but the webcam is still super lagy. I tried to see if their were new windows updates to download but I keep getting a "Code 80070422" error.

So, any thoughts on why I get that error when I try to use windows update and any thoughts on why my webcam is super lagy?

[Jeet_singh]

@csev21072,

It's great to have you back and your patience is greatly appreciated. 

As I understand you're getting an error while updating the Windows, In this scenario. I would suggest here is to run the Windows update troubleshooter.

Download and run Windows update troubleshooter for Windows 7.

Once done, go ahead and run the Windows update again and check if that helps. 

Let me know how it goes for further assistance. 

Take care now and do have a fabulous week ahead. 🙂
Regards,

[csev21072]

Thank you as always for the assistance.

I ran the troubleshooter, and it said the problems installing recent updates were not fixed, and when I clicked on view additional information it said everything was either fixed or issue not present. Any thoughts on where to go from there?

[Jeet_singh]

@csev21072,

As I understand you have exhausted all possible troubleshooting steps and unfortunately nothing has helped to resolve this issue.

In this scenario, I would suggest here is to perform a system recovery using the partition available on your PC.

If for some reason, the recovery partition does not work then the last resort would be to perform a recovery using the recovery media. 

I would recommend you contact our HP support team to order a set of recovery media. 

HP support team can be reached on www.hp.com/contacthp

Click here to know how to order a set of recovery media. 

Let me know if you need any further assistance. I'll be more than happy to help you.

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.