HP Truevision HD camera not listed in Device Manager, (Error#0xA00F4244)

[GiannisK]

Pls HELP!

I've tried all options I could in order to find my web camera listed. Initially I tried to "revive" the camera going through the HP Troubleshooter. I could not find the drivers for this camera at the HP site. Not listed in the Device Manager (even under "Hidden Devices"). "Unknown Device" shows under "Other Devices" but cannot find a driver for it either. I have also done several resets to no avail... Sites I found on Internet dealing with this error # did not help.

Please offer a way to go!

[Jeet_singh]

@GiannisK,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues with the webcam not working on your HP notebook. Don't worry we'll work together to help you find a solution.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please provide the product number of your PC to assist you better.

As you mentioned when you open the webcam on your PC you are getting an error 0xA00F4244 on your PC.

Try the steps recommended below and check if it helps. For detailed instructions, please follow this link: HP PCs - Webcam Troubleshooting (Windows 10, 😎

In Windows, search for and open Device Manager.
Double-click Imaging Devices to expand the list of webcam drivers.
If there is no Imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document.
If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.
Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and select Update Driver Software.
Click Browse the computer to select a specific USB Video Device driver.
Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.
Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.
On the Webcam Properties window, select Update Driver....
Select to Browse the computer for the desired driver.
Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware.
Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.
Click Next to install the webcam driver.
Allow the installation of the USB Video Device, and then click Close.
After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.
If problems persist, install the latest BIOS update from HP and get all the latest Windows updates from Microsoft.

Roll back webcam driver 

Open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working or not.

Also, install all the latest pending Windows updates as below and check if it helps.

Go to “settings” and click on “update and security”.
Under tab “Windows update”, click on the icon “check for updates”.
Then once you find the pending updates install it and check.

Try updating the BIOS and other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Refer this article to further troubleshoot webcam issues with your laptop.

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[GiannisK]

Hello again and thank you for your assistance !

Here is an update on the issue:

First, I do not remember making any important s/w-h/w updates since the problem came to my attention other than:

-A few days ago I checked on my web camera problem and I noticed that the Device Manager under Imaging Devices included my Canon Printer's Scanner and the Buid-In Camera BUT the BIC was "grayed". After many attempts to "revive" it I tried to delete it and reinstall. OK, I managed to delete it (easy!) but reinstalling was impossible for me. So here we are...

The Product Number of my laptop is G7X40EA#AB7

Following the steps you proposed, in Device Manager I noticed that Imaging Devices is there but only my Canon printer/scanner is listed under it (View "Devices by Type"). Camera is gone (deleted as above) and resetting etc has not helped. But if I choose View "Devices by Container" I see it is listed (grayed in "hidden devices") as "HP Truevision HD"! So it is there! Looking at its Properties' "General" Tab I read:

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

Restarting the computer, scanning for hardware changes or trying to update the driver did not help. So, unless you have anything else to propose, I suppose that the only thing remaining is to perform a Microsoft System Restore.

Awaiting for your response

GiannisK

[The_Fossette]

@GiannisK,

I am responding on behalf of @Jeet_singh as he is out for the day. It is great to have you back and your patience is greatly appreciated.

Did you run the updates from HP support assistant as suggested by Jeet_singh? If no, I recommend you run the updates and check whether the issue is resolved.

Here is how it is done.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

If you continue facing the issue, I recommend you follow the steps in the below article and perform a system restore and test.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[GiannisK]

Hello again!

Thank you The_Fossette for your follow up.

Re your email:

-I have no pending updates to apply as  I have done them all recently.

-The other option you mentioned, ie System Restore, is one I can not follow as I have not created any System Restore point in the past. Would it be possible to perform a System Restore, say, 6 months ago (June 2018), without having set a SS point?

-Is there any other option to try?

Obliged for your continuous support

[KrazyToad]

@GiannisK

It looks like you were interacting with @The_Fossette, but he is out for the day. I'm KrazyToad & I'm at your service. 

Unfortunately you will not be able to do a System Restore if you have not created a Restore Point

At this point I suggest you back up your data and perform a Reset

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289 to Reset your Notebook

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.