HP Truevision HD not working

[Jatney]

Can someone pls help me how to fix ths issue? Thank You

[Betty0610]

@Jatney

Welcome to the HP Support Community.

1. Allow your computer access to the camera

1. Press the Win+X keys on your keyboard -> choose Settings from the menu.
2. Inside the Settings window select Privacy.
3. Navigate to Camera -> activate Allow apps to access your camera.
4. In case the toggle mentioned above is grayed out, first enable the Allow access to camera on this device option.

2. Allow Camera app access through your PCs firewall or antivirus software

1. Click on Cortana search -> type firewall -> choose the first option from the top.
2. Inside the Firewall settings -> select the Allow an app or service through Windows Defender Firewall.
   

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Jatney]

Hi, thank you for your reply, but the issue still exist pls help me much more deeper to fix this, maybe i need a new webcam driver. Thank You

[Betty0610]

1. Search for the camera app and allow both incoming and outgoing access.

To allow camera access through third-party antivirus software (steps vary depending on software):

1. Open up the antivirus software by double-clicking the icon.
2. Navigate to Firewall settings -> make sure Camera app is allowed access.

Update your camera driver

1. To fix Windows 10 error 0xa00f4292 -> press Win+X keys on your keyboard -> select Device Manager.
2. Inside the Device Manager window -> scroll through the list and identify your webcam under the Cameras, Imaging devices or Sound, video and game controllers.
3. Right-click it -> select Update driver -> Search automatically for updated driver software -> wait for the process to complete and install.
4. Check to see if this solved your issue. If it didn’t, please follow the next method.

4. Uninstall and reinstall your webcam driver

1. Press Win+X keys on your keyboard -> select Device Manager.
2. Inside the Device Manager window -> right-click your webcam driver -> select Properties.
3. Inside the Driver tab -> select Uninstall -> Delete the driver software for this device -> select OK.
4. After the process is completed, click on Action menu button -> select Scan for hardware changes (this will scan for hardware changes and reinstall the appropriate drivers).
5. Try to see if this fixed your issue.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Jatney]

Ummm...actually all the procedures you're saying i already did it, that's why I'm here because I don't know what to do anymore on how to fix it.

[Betty0610]

Let's try a system restore: 

1) Save any open files and close all open programs.

2) In Windows, search for restore, and then open Create a restore point from the results list.

3) On the System Protection tab, click System Restore.

4) Click Next.

5) Click the Restore Point that you want to use, then click Next.

6) Click Finish to restore your computer to a previous point.

7) Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. 😎 Click Yes in the warning that appears.

9) System Restore returns the computer configuration to a previous point in time and restarts.

PS: Performing a system restore will not delete any files.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Jatney]

Umm...it says there that there is no restore point created on this drive, so maybe we could try other steps.

[Jatney]

Umm...it says there that there is no restore point created on this drive, so maybe we could try other steps.

[Betty0610]

Let's do a SFC scan: 

Type cmd in the Start search box. In the result, which appears, right click on cmd and select Run As Administrator.

In the command prompt window which opens, type sfc /scannow and hit Enter.

Let me know what happens 🙂

[Jatney]

this is what they said