HP Truvision camera has stopped working

[stevehas]

Product: HP Envy x360 Convertible

Problem area: HP Truvision camera has stopped working

The laptop is 3 years old (bought Jan2017) - at that time the camera worked - I used it regularly for Skype.

I recently tried to use it, and it comes on initially, then goes off, then on, and so on repeatedly.

The Windows driver system says it is working correctly.

I have no idea how to fix it.

[praveen196 · Accepted solution]

@stevehas Welcome to HP Community!

I understand that you are unable to use the webcam.

Do not worry. I will try to fix the issue.

Here's a related post that seems to have helped others: Click here 

Let's try these steps -

Step 1 Re-install the drivers -

1) In Windows, search for and open Device Manager.
2) Expand the Imaging Devices.
3) Right-click on the HP Webcam and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer to reinstall the Webcam driver.

Step 2 Run the Windows app troubleshooter -

1) Press Windows key + I to open the Settings app.
2) Choose Update & security.
3) Select Troubleshoot from the left pane.
4) Scroll to the bottom and click on Windows Store Apps.
5) Click on the Run the troubleshooter button.

If the issue still persists, try updating the computer -

Step 3 Windows Updates troubleshooter - 

Click on this link to run Windows Updates troubleshooter.

Step 4 Windows Updates - 

1) In the search box, type, and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 5 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Hope this helps!

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!
 

[stevehas]

After trying a few times, I repeated Step 1 with one bit of info that's missing from the list you gave......

Here's the revised list:

Step 1 Re-install the drivers -

1) In Windows, search for and open Device Manager.
2) Expand the Imaging Devices.
3) Right-click on the HP Webcam and select Uninstall.

Here's the Additional action: Click on Delete the driver software for this device
4) Confirm the uninstallation.
5) Restart the computer to reinstall the Webcam driver.

After doing that, it worked.

Thanks very much !

[praveen196]

@stevehas

We are happy to hear that the provided solutions worked for you.

In the future, if you have any other concerns. please get back to us. We will assist you.

Have a nice day!!

[stevehas]

Hi, I am the original writer of this Thread - I had the problem with the camera.

Although it seemed to work ok after the 'fix' - the problem re-occurs, and not only that, the camera only works for a short time (maybe 5-10 seconds), before failing again - it freezes for several seconds, restarts, freezes repeatedly.

I have tried looking for updated drivers, but the HP Support doesn't even offer ANY driver for the Truevision HD camera.

Is there a long term fix for this ?

[praveen196]

@stevehas

Thank you for the update.

In that case, I would suggest try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

If the issue still persists, please perform the system reset.

Have a nice day!!