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‎03-17-2022 06:21 AM

HP Recommended
Operating System: Microsoft Windows 11

I tried to setup my HP USB-C Dock G4 together with my HP Spectre x360 15-bl1XX with Windows 11and two monitors EliteDisplay E242

 

Charging is working and the USB Ports are working as well but there is no connection to the video output. Both Monitors are showing no signal and the computer is not recoginzing that there are any external monitors. I tried downloading all possible firmware and drivers i could find. Still no video signal

 

What might be the issue with this setup? Any help highly appreciated. 

Category:
1 REPLY 1

‎03-17-2022 02:28 PM

HP Recommended

@Eldorando 

 

They are not fully compatible. The USB-C Gen 4 dock is compatibe with the following machines

 

  • HP ProBook 600 G4, 400 G5, G6
  • HP EliteBook 800 G5, 700 G5
  • HP EliteBook x360 1030 G6 & 1020 G2, G3, G4
  • HP EliteBook 1040 G4
  • ChromeBook x360
  • HP Elite x2 1012 G2
  • HP Elite x2 1013 G3, G4
  • HP Pro x2 612 G2
  • HP ChromeBook 13
  • HP Spectre Pro 13 G1 Notebook PC
  • HP EliteBook Folio G1; HP Elite x2 1012 G1

Regards.

BH
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