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‎07-22-2024 07:35 PM

HP Recommended
Product: HP EliteBook 860 16 inch G10 Notebook PC (6V8W4AV)
Operating System: Microsoft Windows 10 (64-bit)

External 4K monitor connected to G5 dock via display port cable. The same monitor and cable operated correctly with my old HP EliteBook and dock. Now intermittent drop-outs ~5 seconds of black screen are occurring with new USB-C G5 dock.

 

I tried to reply to a similar thread started in Feb this year but the thread was locked, so I created a new one.

Category:
2 REPLIES 2

‎07-22-2024 07:55 PM

HP Recommended

@Prov_Eng 

 

Sounds your computer is NOT fully compatible with the HP USB-C G5 dock. Page 24 of its manual does not mention HP USB-C  G5 dock at all.

 

Regards

BH
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‎07-23-2024 02:17 AM

HP Recommended

@Banhein

According to https://support.hp.com/au-en/product/product-specs/model/27767206 the G5 dock is "Compatible with HP laptops, MacBook® computers, and other laptops.[2]".  So, I'm not sure which manual you are referring to - please provide a link.

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