• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
Locked

‎07-22-2024 07:35 PM

HP Recommended
Product: HP EliteBook 860 16 inch G10 Notebook PC (6V8W4AV)
Operating System: Microsoft Windows 10 (64-bit)

External 4K monitor connected to G5 dock via display port cable. The same monitor and cable operated correctly with my old HP EliteBook and dock. Now intermittent drop-outs ~5 seconds of black screen are occurring with new USB-C G5 dock.

 

I tried to reply to a similar thread started in Feb this year but the thread was locked, so I created a new one.

Category:
2 REPLIES 2

‎07-22-2024 07:55 PM

HP Recommended

@Prov_Eng 

 

Sounds your computer is NOT fully compatible with the HP USB-C G5 dock. Page 24 of its manual does not mention HP USB-C  G5 dock at all.

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-23-2024 02:17 AM

HP Recommended

@Banhein

According to https://support.hp.com/au-en/product/product-specs/model/27767206 the G5 dock is "Compatible with HP laptops, MacBook® computers, and other laptops.[2]".  So, I'm not sure which manual you are referring to - please provide a link.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.