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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- HP USB-C Dock G5 Dual Screen detection Issues

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10-19-2023 02:01 PM
Hi I have a new HP Zbook Power G8 Work station. I recently purchase the USB-C G5 docking station. I am working off 2 dell P2722HE monitors.
I can get both monitors to work using the USBC port and HDMI port. However this limits my ability to use the docking station. I have been attempting to connect both Monitors throught the DP port. 1 monitor will connect and extend the screen to this monitor with out any issues. The second screen is not detected at all. I have attempted to update driver etc and still no signal been detected.
Can you please help.
10-19-2023 08:20 PM
I know the dock is compatible with HP Zbook Power G7 machines. From its manual (page 6), says NOTE:Your computer might also support a Thunderbolt docking station
Regards.
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10-20-2023 01:05 AM
Hi appreciate the response but does not give me a solution. I need to make a correct my laptop is actually a G10 model.
Why is one of the DP port not working is there a solution or is this a faulty docking station or screen.