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‎04-16-2024 09:17 AM - edited ‎04-16-2024 09:29 AM

HP Recommended

Hello,

I'm using HP USB C dock G5 with Dell latitude laptop. Laptop use Intel Iris Xe graphic (from Intel i5 11 series). All components are updated to lastest version(laptop drivers, bios, dock firmware).

 

My problem starts when to dock are connected two monitors, one with 2k and second 4k. Only one od monitors can run with higher resolution than FHD. I traied both DP, DP and HDMI, both HDMi via HDMI DP adapter(HP adapters) and still just FHD on second monitor. All components / cables are capable to run 4k 60hz resolution.

 

When connect second monitor to laptop HDMI port, second monitor work properly.

 

What can cause this problem? Any advise?

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