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‎12-30-2023 01:23 PM

HP Recommended

Laptop will not detect dual monitors plugged into HP USB-C G5 Essential Dock. Each monitor works if plugged directly into the HP Laptop via HDMI port. Mouse and Keyboard works fine plugged into Dock.

 

Laptop is HP Laptop 15-fd0xxx using Windows 11 Home

Category:
2 people had the same question
1 REPLY 1

‎12-30-2023 02:10 PM

HP Recommended

@GPButcher 

 

What is your HP Laptop 15-fd0xxx machine ? It should have same ports as the following machine

 

             HP Notebook - 15-dw0083wm

 

It ONLY has 1 hopeless USB 3.1 Type-C™ Gen 1 (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only-total 3), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


Regards

 

BH
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