HP USB-C HDMI 2.0 Adapter not working after 1 full month of being ok

[Gabh]

Bought the HP USB-C HDMI 2.0 Adapter for a second HDMI monitor and it was working fine for a full month (discarding compatibility issues) but then out of nowhere, overnight, Windows says that 

"Display Connection might be limited"

Other posts in this forum have pointed out compatibility to be the issue, but this is not my case since it worked normally. I've updated drivers, checked windows updates, BIOS, but no luck

Currently using an HP Victus 16

[Raj_05]

Hi @Gabh,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

When you encounter the "Display Connection might be limited" error on your HP Victus 16 laptop, it can be frustrating. This issue may be caused by various factors, including hardware and software problems. Here are some steps you can take to troubleshoot and potentially resolve the issue.

Check Hardware Connections:

• Ensure that the HDMI cable is securely connected to both the HP USB-C HDMI adapter and your second monitor. Sometimes, loose connections can cause this problem.

Restart Your Laptop:

• Try restarting your laptop. Sometimes, a simple reboot can resolve connection issues.

Try a Different HDMI Cable:

• The HDMI cable itself might be faulty. Test with a different HDMI cable to rule out this possibility.

Test with Another Monitor:

• To confirm that the issue is not with the monitor, try connecting your HP USB-C HDMI adapter to a different monitor. If it works with the other monitor, your original monitor may have a problem.

Check the USB-C Port:

• Inspect the USB-C port on your laptop and the USB-C HDMI adapter for any physical damage. If there's any damage, it could be causing the connection issue.

Update Graphics Drivers:

• Ensure that your graphics drivers are up to date. Visit the HP website or use the HP Support Assistant to download and install the latest graphics drivers for your laptop.

Update Firmware for the USB-C Adapter:

• Some USB-C adapters may require firmware updates to work correctly. Check HP's website or the manufacturer's website for any available firmware updates for your specific USB-C HDMI adapter.

Check Windows Display Settings:

• Right-click on your desktop and select "Display settings." Make sure that the second monitor is detected and configured correctly. You can also try pressing "Detect" under the "Multiple displays" section.

Windows Updates:

• Ensure that your Windows operating system is fully updated. Sometimes, updates can include fixes for display-related issues.

BIOS/UEFI Settings:

• Check your laptop's BIOS/UEFI settings to ensure that there are no settings related to display or USB-C ports that might be affecting the connection.

Reset Windows Display Configuration:

• Sometimes, Windows display settings can get corrupted. You can try resetting the display configuration by pressing the Windows key + P and selecting "PC screen only." Then, try extending or duplicating your display again.

Test with a Different USB-C Port:

• If your laptop has multiple USB-C ports, try connecting the adapter to a different one to see if the issue persists.

If you've tried all these steps and still experience the "Display Connection might be limited" error, it's possible that there's an underlying hardware issue with the USB-C adapter or the laptop's USB-C port.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Gabh · Accepted solution]

The issue resolved by itself in the same exact way as it appeared overnight

[Raj_05]

Hi @Gabh,

Thank you for your response, 

Is there anything else that I can help you with today?
 

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support