HP USB-C to multi-function port with HP Spectre x360

[Fly23]

My multi-function port just won't connect an external screen. I've tried multiple screens, multiple HDMI cords,  refreshing both display and device drivers  and now even upgrading to windows 11 from 10 with no success. I just have to save to USB for a presentation and use someone else's computer, and forget using a second monitor if you're working from the laptop. This adapter came in the box with my laptop so I really thought it should work.

[Nirvana_95]

Hi @Fly23 

Welcome to the HP Support Community. Thanks for bringing this to our notice. 

I would like to help you with it.

May I know if you have made any changes to it?

When was the last time it was working fine?

Also, I would suggest you update all the drivers of your system and check if the issue persists. Here is a link that will help: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Fly23 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Fly23]

It’s never worked properly- I’ve just had to use someone else’s computer for presentations and never been able to use an external monitor. I’ve not made any changes to it.

[Nirvana_95]

Thanks for your response.

May I know if you are able to connect all other devices like a phone to the same port?

Follow the steps below and let me know the outcome of it:

• Open the Device Manager.
• In the "Device Manager" window, click the + (plus sign) next to Universal Serial Bus controllers. You will see a list of the USB ports installed on your computer.
• Right-click a device and select Uninstall. Repeat for each device.
• Once complete, restart your computer. Your USB controllers will automatically install. 

Let me know the outcome of it.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.