HP Victus - 2nd Monitors stopped working on multiple devices

[1badbronco]

Hi - We have several HP Victus Devices.  Windows 11.  We have been using 2 external monitors with them without any issues. One through HDMI and one through USB C with an HDMI/USBc Adapter.  A couple of them stopped displaying the 2nd external monitor.  One in June, One in November and one in December.  When you plug them in, windows makes the chime that it recognizes it but there are no indications of the 2nd external display in any of the settings.  This was working and is still working on several devices but a couple it just stopped.  Bios version is F21 (some working ones have the same version) and 22h2 is installed on some of them, 21h1 on another.  Can't find any commonality.  Thoughts?

We've done the preliminary troubleshooting including updating the Nvidia drivers, intel drivers, all windows updates are current, monitor works fine on HDMI, we tried swapping monitors using the HDMI/USBc adapter and same issue just with the other monitor (which all work using HDMI only).   It's perplexing since we have some working fine, and ALL were working but they're slowly not working now at various intervals.  

[Rainbow23]

Hi @1badbronco,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with connecting external monitor to your HP Victus Notebook.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[1badbronco]

Tried that already - no joy.  Have another Victus device doing it now.

[Rainbow23]

Alright @1badbronco,

Keep us posted.

[1badbronco]

No - I'm saying we have another victus now not displaying the 2nd external monitor.  We've rebuilt them, reset Bios/Cmos (which fixed one but none of the others).  We're are REALLY at a loss here.  Tried getting HP Support  involved - still an issue. Have about 5 or so that we're aware of still having this issue.

Same device, same build.  Identical machines.  Reinstalled and updated every driver possibly related.  

[Rainbow23]

Hi @1badbronco,

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[1badbronco]

Will try this again - but we've tried the HP Support ticket route.  Didn't get anywhere with it.