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‎07-01-2025 08:27 PM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb2000 (9V7M9AV)
Operating System: Microsoft Windows 11

Hi, I've had this HP Victus 15 for about 11 months now, and I've tried everything. Ever since I got it, it has been constantly crashing over and over from various blue screen issues such as: PAGE_FAULT_IN_NONPAGED_AREA, KERNEL_MODE_HEAP_CORRUPTION, SYSTEM_SERVICE_EXCEPTION, KERNEL_SECURITY_CHECK_FAILURE and MEMORY_MANAGMENT

 

I've tried: Reinstalling Windows 11 completely from Microsoft recovery drives as well as the HP cloud recovery, updating my GPU from the AMD site (only makes the problem worse), running "sfc /scannow" and "DISM /Online /Cleanup-Image /RestoreHealth". Tweaking various graphic settings such as performance mode and even leaving it on default. 

 

I've tried taking it to Best Buy, where I bought it for repairs, but even they said they couldn't find any issues with it and just gave it back to me a week later. Is there anything that can be done from the HP side of things?

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