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HP Recommended
Envy x 360
Microsoft Windows 10 (64-bit)

I bought an HP envy x360 m6 2 years ago. I took very good care of it, But the left hinge broke apart two days back. I didn't even put much pressure on my laptop anytime. I keep having to push the screen back into place, but then it keeps popping it. It is still fully intact, but I am too scared it might completely fall apart. I have paid a lot of money for this laptop and when I looked it up a lot of people are having this same issue. Is there anything I can do? This is obviously a design issue, not a user issue because many other individuals have this same problem with this laptop. I love HP, but I don't know if the quality of this laptop was worth it. What can I do?

3 REPLIES 3
HP Recommended

I have the same issue just happened to me on the right hinge.

HP Recommended

Same issue here.   Obviously a design fault which HP are not taking responsibility for.  It seems that this is not even covered under the warranty.    I can feel a class action lawsuit coming on...

 

 

HP Recommended

Hi @Hykouhi27

 

Welcome to the HP Support Community. 

 

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Asmita
I am an HP Employee

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