HP envy x360 hinge broken

[Jomar_1]

My HP Envy x360 convertible 15m-ed1xxx left hinge is broken, this happened last night as I was closing my laptop and heard crackling sound. I looked to see my hinge broken and when I gently move my computer screws (2 pcs) fell off and black plastic bits were pushed out.

[A_Gayathri · Accepted solution]

Hi @Jomar_1 ,

Welcome to the HP Support Community

I understand you are facing an issue with your laptop Hinge and broken. Not to worry I will help you to get a resolution to resolve the issue. 

I am sorry to hear that Repair needs to be set up  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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