HP hinge broken after careful use of the laptop

[Franck_BCN]

My HP LapTop-17-by3001ns has been gently handled for 2 years, but when the laptop was opened, the screws holding the left display hinge came loose!  The flimsy plastic screw posts were cracked!  The plastic bottom case started to crack and the hinge is sticking out of it, and the display lid won’t close.  This is clearly a design flaw.  Will HP replace the plastic case?  Part number(s)?

[Rainbow23]

Hi @Franck_BCN,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing broken hinge issues with your HP LapTop-17-by3001ns.

This could be a hardware issue with the unit and may require repair. 

I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

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