HP laptop 15-dk1058nw display colors are not accuracy

[Soumada]

Good evening, I bought the laptop for supposedly very good hardware but the screen disappointed me.
I take photos for eshop and edit them but the colors are slightly washed out. Compared to the screen of the Nikon camera, the screen of my SONY mobile, the screen of the SAMSUNG desktop and the screen of an older HP G62 laptop, the colors do not have the correct fidelity.
I am very disappointed because I chose the laptop for its hardware and the screen which is IPS. For example, I do not see the red color on the screen as in the object. While on the old laptop the G62 looks very good. If the laptop is not a drivers issue I would like to return it. Thank you very much.

[praveenbv]

Hi@Soumada, Welcome to the HP Support Community!

Don't worry I'll try to help you out.

Yes, there are differences in technology between IPS & LED display as per the model,

Product name

HP Pavilion Gaming Laptop 15-dk1058nw

Display

39.6 cm (15.6") diagonal, FHD (1920 x 1080), IPS, micro-edge, anti-glare, 250 nits, 45% NTSC

HP G62-208CA Notebook PC Product Specifications

Display

15.6" diagonal High-Definition HP BrightView LED Display (1366 x 768)

Please find troubleshooting steps to better display colors.

Check for the BIOS Update?

Tried Adding the game or Application to High performances in the Nivida control panel?

Download GEFORCE EXPERIENCE updates the gaming drivers.

Plug notebook PCs into an AC adapter to give the graphics card more power

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Soumada]

I have done all this. There is no improvement. There is a huge frustration in online discussions about panels used by HP. Red and blue do not have the right depth and magenta instead of fuchsia is pink. This panel is rubbish. In the year 2021 it is unacceptable for HP to put such panels with 45% ntsc. From what I searched on the internet the reason is that the panels can not provide 100% of sRGB to keep costs low. I do not want this laptop.

I contacted the dealership in my country and they were trying to justify that the technical features are available Online. It's as if I have to be an expert to buy a laptop that shows the colors correctly. The reason I bought it is mainly the IPS panel for better color performance. I tried everything you said but there is no improvement. Others have a similar problem. Let HP tell us that the panels with 45% ntsc are poor quality. Do not make fun of us.

[praveenbv]

Hi@Soumada,

I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

[Soumada]

Yesterday I spoke with HP in my country. They can not do anything because that is the way the monitor is. Because I want it for image editing this model does not. Nice excuse for the useless LG panels that HP puts on its laptops.