HP laptop 15s-du2058TU laptop screen frame comming off

[mirunalini96]

hello team,

 I bought new HP laptop last year  15s-du2058TU .its still under warranty,

i used this for my studies and  to take online classes. it will be on my study table or sometimes on my lap.  I didn't dropped it . but last weak i noticed that  my laptop screen frame on the right lower side is taking off.. i always open it by placing my fingers on the middle , when i visited the shop where i bought my laptop they told me to wait for  7 days to get answer from HP customer service to replace the frame. will i get any support from hp for this . trust me i took care for this like a baby

[Echo_Lake]

@mirunalini96

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

It sounds like hardware related issue with the Display assembly and to fix this issue, your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options to diagnose the computer physically. ​​​​HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.